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Climbing the ladders and sidestepping the snakes: Achieving accessibility through a co-ordinated and strategic approach
Book chapter

Climbing the ladders and sidestepping the snakes: Achieving accessibility through a co-ordinated and strategic approach

D. McLoughlin and R. Wilson
Libraries without Walls. Part 6: Evaluating the Distributed Delivery of Library Services, Vol.56(5), pp.71-81
Facet Publishing
2006
DOI: https://doi.org/10.29085/9781856048026.009
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Abstract

The provision of services and resources to students who are based away from mainstream provision has been a reality for many more higher education institutions in the last few years. If this is combined with the fact that courses are delivered in centres not owned by a college or university, another level of complexity is added. The challenge has been to try and match the expectation of students and academic staff with the realities of service provision within limited budgets and staffing complements. this paper explores the themes of distance student expectations and the tensions these may engender for service providers attempting to meet those expectations. This is illustrated by focusing on the development of a foundation degree in teaching and learning support at Edge Hill College of Higher Education, within the context of the national picture of the Government's foundation degree agenda, which is firmly fixed in the idea of local delivery. Learning Services at Edge Hill College have developed a 'lifecycle' approach to the provision of resources, skills and learner support. The paper will outline the development process, from initial assumptions through modifications to the position to date.

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