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Investigating website performance in Valais' hospitality industry
Book chapter

Investigating website performance in Valais' hospitality industry

M. Scaglione, R. Schegg and J. Murphy
Marketing Efficiency in Tourism: Coping with Volatile Demand, Vol.1, pp.131-142
International Tourism Research and Concepts, Verlag
2006

Abstract

The results of this study suggest that the adoption of an innovation, i.e. domain names, relates to performance indicators. A detailed analysis of 155 Valaisan hotel's monthly revenues between 1992 and 2003 indicate that website adoption, for hotels with their own domain or in a portal, is positively related to revenue. That is, the revenue level is higher arter adoption than before. These patterns suggest that Internet technologiesmight have a positive impact on hotel performance, perhpas via improved marketing and distribution.

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