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A tale of two apps: What platforms offer and what workers want
Conference paper

A tale of two apps: What platforms offer and what workers want

Lutfun Nahar Lata, Andi Pekarek and Josh Healy
37th Australian and New Zealand Academy of Management(ANZAM 2024) ( University of Wollongong, Sydney, 03/12/2024–05/12/2024)
12/2024

Abstract

Uber Pathao gig workers platform capitalism resistance agency market competition
The experience, management, and regulation of gig work in the platform economy has been a major focus of recent scholarship on work, HRM, and industrial relations. Overwhelmingly, this line of inquiry has been biased towards the ‘Global North’, raising questions about whether gig work operates the same in the ‘Global South’. This paper helps fill this void by focusing on the rideshare sector in Bangladesh. Drawing on a dataset comprising interviews (n=27) and focus group research with rideshare drivers, we find that in the Bangladeshi context many rideshare drivers have come to favour the local platform, Pathao, over the multinational behemoth, Uber. We interpret and explain our evidence with respect to contrasting perspectives on ‘multihoming’ and ‘switching’.

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