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Courtesy and kindness: Social marketing and cultural control in Singapore
Conference paper   Open access

Courtesy and kindness: Social marketing and cultural control in Singapore

T. Witkowski and K. Yap
37th Macromarketing Conference: Sustainable Development of Markets and Marketing Systems in a Globalized World (Berlin, Germany, 13/06/2012–14/06/2012)
2012
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Abstract

This paper critically examines how the Singapore government has used social marketing campaigns espousing courtesy and kindness to mold the young nation’s culture. Following a brief overview of state-sponsored social marketing, the paper draws from both primary data sources and the secondary literature to investigate the Singapore campaigns in terms of: 1) the unique political, social, and cultural environments that motivated them; 2) the themes, slogans, and visual representations used in their executions; and 3) the level of success they achieved in instilling and reinforcing a variety of positive interpersonal behaviors. Implications for macromarketing ethics, theory, and policy are discussed.

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