Conference paper
Shibbolising Online Librarian: how two university libraries enhanced their collaborative chat reference service by using a MAMS mini grant to add authentication and develop an interoperable chat client
VALA - Libraries, Technology and the Future Inc.
VALA 2008 Libraries/Changing Spaces, Virtual Places : 14th Biennial Conference and Exhibition (Melbourne, Vic., 05/02/2008–07/02/2008)
2008
Abstract
Chat reference, so what's new or innovative about that? It's a common enough service now offered by many libraries. In fact, Macquarie and Murdoch University Libraries have collaborated to provide a virtual reference service since March 2003 as described in a paper presented at VALA in 2004. Since then, Online Librarian has been transformed using open source standards and freeware products. The result is a robust and scalable product that allows multiple operators, smart assignment of calls, transfer of calls and automatic statistics collection.
Details
- Title
- Shibbolising Online Librarian: how two university libraries enhanced their collaborative chat reference service by using a MAMS mini grant to add authentication and develop an interoperable chat client
- Authors/Creators
- J. McKay (Author/Creator)A. Brown (Author/Creator)H. Bronleigh (Author/Creator)M. Wright (Author/Creator)
- Conference
- VALA 2008 Libraries/Changing Spaces, Virtual Places : 14th Biennial Conference and Exhibition (Melbourne, Vic., 05/02/2008–07/02/2008)
- Publisher
- VALA - Libraries, Technology and the Future Inc.
- Identifiers
- 991005540677507891
- Murdoch Affiliation
- Murdoch University Library
- Language
- English
- Resource Type
- Conference paper
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