Conference paper
System quality, user satisfaction and end user development
Queensland University of Technology
11th Australasian Conference on Information Systems (Brisbane, 12/2000)
2000
Abstract
Organisations rely heavily on user developed applications (UDAs) to support organisational decision making, but for the most part the satisfaction of the user developer is the sole indicator of application success. This study investigated the relationship between system quality and user satisfaction in the UDA domain. The results of the study indicate that although a positive relationship existed between system quality and user satisfaction when the user of the application was not the developer, that relationship was not present when the user was also the developer. Possible implications of these findings are discussed.
Details
- Title
- System quality, user satisfaction and end user development
- Authors/Creators
- T.J. McGill (Author/Creator)C. Payne (Author/Creator)D. Bennett (Author/Creator)K. Carter (Author/Creator)A. Chong (Author/Creator)G. Hornby (Author/Creator)L Lim (Author/Creator)
- Conference
- 11th Australasian Conference on Information Systems (Brisbane, 12/2000)
- Publisher
- Queensland University of Technology
- Identifiers
- 991005541799907891
- Murdoch Affiliation
- School of Information Technology
- Language
- English
- Resource Type
- Conference paper
- Note
- Gable, G.G, Vitale, M (Eds),Proceedings of the 11th Australasian Conference on Information Systems, Brisbane, .
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