Journal article
Call us: Development of a library telephone enquiry service
The Australian Library Journal, Vol.55(3), pp.211-223
2006
Abstract
The authors detail the trial and piloting of a telephone enquiry service (TES) at the Bundoora Campus Library at La Trobe University in order to attempt to resolve the balance between telephone and face-to-face enquiries at the library service desk. They investigated various options throughout 2001 and 2002 and settled on a centralised service model where telephone calls are redirected to a central number. This model was trialled and piloted in 2003 and 2004 before being implemented as a permanent feature of the library’s service in 2005.
Details
- Title
- Call us: Development of a library telephone enquiry service
- Authors/Creators
- L. Burke (Author/Creator)L. Beranek (Author/Creator)
- Publication Details
- The Australian Library Journal, Vol.55(3), pp.211-223
- Publisher
- Australian Library and Information Association
- Identifiers
- 991005540819707891
- Copyright
- 2006 ALIA
- Murdoch Affiliation
- Murdoch University
- Language
- English
- Resource Type
- Journal article
- Publisher URL
- http://alia.org.au/publishing/alj/
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