Journal article
Creating sustainable value in the hospitality industry: a (critical) multi-stakeholder study in the Dominican Republic
Journal of Sustainable Tourism, Vol.25(11), pp.1633-1649
2017
Abstract
This paper identifies sustainable initiatives reported by “sustainability-champion” hotels in the Dominican Republic, while contrasting them against the views of key stakeholders. We adapt and apply Hart and Milstein's Sustainable Value Framework, and complement it with a Critical Management Studies approach. Our analysis relies on a mixed-methods approach (non-hierarchical k-means cluster analysis, as well as thematic and content analysis). Findings indicate that most hotels are engaging more actively in present-oriented strategies such as pollution prevention (especially, the international hotels) and in product/service stewardship. However, in the future-oriented strategies, hotels owned by local investors show higher commitment to both clean technology and innovation, and to the sustainability vision (as the firm's growth path). In addition, although the views of multiple stakeholders show a clear acknowledgment of the hospitality industry's sustainability efforts (particularly regarding education and environmental protection), they also offer differing views about the ultimate impact and value of those efforts for them and for the broader society. Our study offers a new theoretical lens to explore multi-stakeholder approaches and offers practical implications for the Dominican Republic's National Strategy for Development 2010–2030, as well as implications that may be of use for other tourism-dependent countries.
Details
- Title
- Creating sustainable value in the hospitality industry: a (critical) multi-stakeholder study in the Dominican Republic
- Authors/Creators
- F. Pérez-Pineda (Author/Creator) - Instituto Centroamericano de Administración de EmpresasJ.M. Alcaraz (Author/Creator) - Murdoch UniversityC. Colonnesi (Author/Creator)
- Publication Details
- Journal of Sustainable Tourism, Vol.25(11), pp.1633-1649
- Publisher
- Routledge
- Identifiers
- 991005545514007891
- Copyright
- © 2017 Informa UK Limited, trading as Taylor & Francis Group
- Murdoch Affiliation
- School of Business and Governance
- Language
- English
- Resource Type
- Journal article
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- Collaboration types
- Domestic collaboration
- International collaboration
- Citation topics
- 6 Social Sciences
- 6.223 Hospitality, Leisure, Sport & Tourism
- 6.223.247 Tourism Impacts
- Web Of Science research areas
- Green & Sustainable Science & Technology
- Hospitality, Leisure, Sport & Tourism
- ESI research areas
- Social Sciences, general