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Crowd-moderation of hateful content on social media: mobilizing bystanders through scalable interventions
Journal article   Open access   Peer reviewed

Crowd-moderation of hateful content on social media: mobilizing bystanders through scalable interventions

Kristoffer Skovgaard Jensen, Tanja Marie Hansen, Jesper Sommer Rasmussen, Simon Tobias Karg, John Cook, Iain Walker and Lasse Lindekilde
Journal of information technology & politics
2026
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Published3.20 MBDownloadView
Open Access CC BY V4.0

Abstract

Communication Government & Law Political Science Social Sciences
Recent research suggests that crowd-moderation offers a promising remedy for online political hate. However, interventions promoting online behavior change face challenges of scalability. In two large-scale survey experiments in the US (N = 2105) and Australia (N = 2093), we find that 30-second and 15-second videos, as well as corresponding still-picture infographics calling upon social media users to"speak up, report, support," increase respondents' willingness to engage in counterspeech and report hateful content. Our findings demonstrate that brief, scalable interventions can mobilize online bystanders to engage in crowd-moderation, offering optimism for a healthier digital ecosystem with lower levels of hate.

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