Journal article
Exploring the nurse navigator role: A thematic analysis
Journal of Nursing Management, Vol.28(4), pp.814-821
2020
Abstract
Background
Patients with complex chronic conditions experience fragmentation of care, unnecessary hospitalization and reduced quality of life, with an increased incidence of poor health outcomes.
Aim(s)
The aim of this paper was to explore how nurse navigators manage client care. This was achieved through an examination of narratives provided by the nurse navigator that evaluated their scope of practice.
Method(s)
All nurse navigators employed by Queensland Health were invited to participate in a study evaluating the effectiveness of the service. Eighty‐four self‐reported vignettes were thematically analysed to understand the work from the nurses’ perspectives.
Results
Two themes emerged from the vignettes. Theme 1, the layers of complexity, is comprised of three sub‐themes: the complex patient, the complex system and patient outcomes. Theme 2, professional attributes, has two sub‐themes: person‐centred care and clinical excellence.
Conclusion
Navigators innovatively integrate services and address the fragmented nature of the health system. They apply expert clinical and social skills, through consistent and robust communication, to meet the needs of those with multiple chronic conditions.
Implications for nursing management
Results provide insight into the new role, illuminating the work they achieve, despite system complexities.
Details
- Title
- Exploring the nurse navigator role: A thematic analysis
- Authors/Creators
- A‐L Byrne (Author/Creator)D. Hegney (Author/Creator) - Central Queensland UniversityC. Harvey (Author/Creator) - Central Queensland UniversityA. Baldwin (Author/Creator) - Central Queensland UniversityE. Willis (Author/Creator) - Central Queensland UniversityD. Heard (Author/Creator) - Central Queensland UniversityJ. Judd (Author/Creator) - Central Queensland UniversityJ. Palmer (Author/Creator) - Hawke's Bay HospitalJ. Brown (Author/Creator) - Curtin UniversityB. Heritage (Author/Creator)S. Thompson (Author/Creator) - Eastern Institute of TechnologyB. Ferguson (Author/Creator) - Central Queensland University
- Publication Details
- Journal of Nursing Management, Vol.28(4), pp.814-821
- Publisher
- Wiley
- Identifiers
- 991005544902907891
- Copyright
- © 2020 John Wiley & Sons Ltd
- Murdoch Affiliation
- School of Allied Health
- Language
- English
- Resource Type
- Journal article
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Source: InCites
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- Collaboration types
- Domestic collaboration
- International collaboration
- Citation topics
- 1 Clinical & Life Sciences
- 1.14 Nursing
- 1.14.1189 Primary Care Models
- Web Of Science research areas
- Management
- Nursing
- ESI research areas
- Clinical Medicine