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Heritage tourism in Singapore Chinatown: A perceived value approach to authenticity and satisfaction
Journal article   Peer reviewed

Heritage tourism in Singapore Chinatown: A perceived value approach to authenticity and satisfaction

S. Lee, I. Phau, M. Hughes, Y.F. Li and V. Quintal
Journal of Travel & Tourism Marketing, Vol.33(7), pp.981-998
2016
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Abstract

This study examines object-based and existential authenticity using a multidimensional approach to perceived value. The effects of value perceptions on satisfaction are also examined. Data was collected from tourists at the Singapore Chinatown heritage precinct. The findings revealed that object-based authenticity, existential authenticity, and perceived monetary value positively influenced overall perceived value and subsequently, satisfaction. This paper provides researchers with a theoretical framework of authenticity and perceived value for future empirical studies in the heritage tourism context. It also provides insight into how destination marketers and policy makers can develop effective and sustainable strategies for heritage destinations.

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UN Sustainable Development Goals (SDGs)

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#11 Sustainable Cities and Communities

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Collaboration types
Domestic collaboration
International collaboration
Citation topics
6 Social Sciences
6.223 Hospitality, Leisure, Sport & Tourism
6.223.247 Tourism Impacts
Web Of Science research areas
Hospitality, Leisure, Sport & Tourism
ESI research areas
Social Sciences, general
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