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ICT-enabled organisations: a model for change management
Journal article   Peer reviewed

ICT-enabled organisations: a model for change management

S. Gardner and C.G. Ash
Logistics Information Management, Vol.16(1), pp.18-24
2003
DOI: https://doi.org/10.1108/09576050310453705
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Abstract

Presents a preliminary framework for making sense of and managing change in organisations that have adopted information systems and e-commerce as a core element of their business strategy. Argues that the relatively low level of organisational benefits realised by typical strategic information technology interventions over the past decade is often a product of poor adoption and implementation practices on the part of senior managers and IT practitioners, who have failed to understand the non-linear and emergent nature of change in complex organisations. Argues that a clear understanding of the dynamics of change at the people/technology interface, and the symbiotic relationship between information systems and strategy, is a prerequisite for the successful business benefits realisation for major IT and e-business projects. Distils lessons learned from reflections on theories-in-use and practice into a basic model for senior managers and IT practitioners.

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