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CC BY V4.0, Open Access
Journal article
Impact of Insecurity on the Hospitality Industry: A Study of selected Hotels in Nnewi Town of Anambra State, Nigeria
Nsukka Journal of the Humanities, Vol.33(1), pp.115-134
2025
Abstract
This study explored the impacts of insecurity on the operations of selected hotels in Nnewi town of Anambra State. The study was anchored on social disruption theory to interpret how insecurity has affected visitors’ intention to visit the selected hotels. A qualitative design was adopted, and a purposive sampling technique was used to identify eight hotels. The study employed interviews and participant observation as data collection instruments and a thematic approach for the analysis. The findings showed that insecurity significantly impacts the performance of the hospitality industry in Nnewi. This is evident in how insecurity affects the hotels’ operations as it threatens the lives of workers and customers. The challenges have equally affected customer patronage, the work environment, and income generation. It was observed that besides the government enforcing and strengthening the security system in Anambra state through training, provision of gadgets and enacting stringent policies (such as curfew), the hotels have also employed measures to boost guests’ confidence and guarantee their safety. The measures include using CCTV cameras, providing guest registration forms for identification, and using an activation machine to monitor guest access to rooms. The study concludes that curbing insecurity in the study area requires more proactive mechanisms and strong collaborations between security stakeholders in the area.
Details
- Title
- Impact of Insecurity on the Hospitality Industry: A Study of selected Hotels in Nnewi Town of Anambra State, Nigeria
- Authors/Creators
- Adachukwu EgbunaAfamefuna Paul Eyisi - Murdoch UniversityNneoma Grace Ololo - University of NigeriaEmeka OkonkwoJoshua Uzuegbu
- Publication Details
- Nsukka Journal of the Humanities, Vol.33(1), pp.115-134
- Publisher
- University of Nigeria Nsukka
- Identifiers
- 991005778129407891
- Copyright
- © 2025 by the authors.
- Murdoch Affiliation
- School of Humanities, Arts and Social Sciences
- Language
- English
- Resource Type
- Journal article
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