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Management control systems in inter-agency collaboration: a case study
Journal article   Peer reviewed

Management control systems in inter-agency collaboration: a case study

M. Alam and A.J. Griffiths
Public Money & Management, Vol.36(4), pp.289-296
2016
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Abstract

This paper explores the nature of management control systems in an inter-agency collaborative arrangement. A Western Australian case study (the PECN project) highlights strategies for successfully providing services to people with highly complex needs, which could not be achieved by siloed attempts by individual agencies. This paper makes a significant contribution by providing evidence on multiple control systems which combine both horizontal and vertical controls to achieve better outcomes. The authors found strong evidence of trust-based relationships among the agencies which appeared to have a positive effect on inter-agency working.

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Citation topics
6 Social Sciences
6.3 Management
6.3.2 Innovation Strategies
Web Of Science research areas
Business, Finance
Public Administration
ESI research areas
Social Sciences, general
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