Journal article
Patient experience surveys for children’s community health services: A scoping review
Journal of Child Health Care
2021
Abstract
Patient experience surveys have a user focus and measure the quality of person-centered health care for hospital inpatients and consumers of community health services, providing a governance process to evaluate the quality of care and to action improvement. Experience of care has been described as effective communication, respect and dignity, and emotional support. Measurement criteria for these domains are not standardized, leading to inconsistent reporting of patient experience. The objective of this scoping review was to synthesize evidence for measuring experience of care in children’s community health services using the Joanna Briggs Institute framework for scoping review method. Three parent-reported surveys met the inclusion criteria, and 50 survey items were assessed by expert reviewers for fit to domains of healthcare experience. Conceptual domains of parent experience in children’s community health services included respect and dignity, effective communication, and emotional support. A gap was identified, in that few items in identified surveys measured emotional support. This contribution will promote consistent reporting of healthcare experience, informing policy and practice for person-centered health care.
Details
- Title
- Patient experience surveys for children’s community health services: A scoping review
- Authors/Creators
- H.J Nelson (Author/Creator) - 60081Perth Children's Hospital, Nedlands, Australia.C. Pienaar (Author/Creator) - 60081Perth Children's Hospital, Nedlands, Australia.A.M. Williams (Author/Creator) - Murdoch UniversityA. Munns (Author/Creator) - Curtin UniversityK. McKenzie (Author/Creator) - 60081Perth Children's Hospital, Nedlands, Australia.E. Mörelius (Author/Creator) - Edith Cowan University
- Publication Details
- Journal of Child Health Care
- Publisher
- Sage
- Identifiers
- 991005540914107891
- Copyright
- © 2021 by Association of British Pediatric Nurses, SAGE Publications
- Murdoch Affiliation
- School of Nursing
- Language
- English
- Resource Type
- Journal article
UN Sustainable Development Goals (SDGs)
This output has contributed to the advancement of the following goals:
Source: InCites
Metrics
87 Record Views
InCites Highlights
These are selected metrics from InCites Benchmarking & Analytics tool, related to this output
- Collaboration types
- Domestic collaboration
- Citation topics
- 1 Clinical & Life Sciences
- 1.14 Nursing
- 1.14.724 Shared Decision Making
- Web Of Science research areas
- Nursing
- Pediatrics
- ESI research areas
- Clinical Medicine