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Perception and ranking of internet banking service quality from banker perspective in public and private banks in Egypt
Journal article   Open access   Peer reviewed

Perception and ranking of internet banking service quality from banker perspective in public and private banks in Egypt

M.I. Hussien, R. Abd El Aziz and G. Oatley
International Journal of Research, Vol.1(8)
2014
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Abstract

This paper aims to collect decision maker’s perceptions and ranking of the Internet banking service quality in public and private banks in Egypt, this study uses seven key decision makers were also approached using semi-structured interviews to get the broader picture, where data was interpretively analysed and coded using Nvivo.

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