Service quality perceptions and patients' satisfaction: A comparative case study of a public and a private sector hospital in Pakistan

Kanwal Nasim; Saquib Yusaf Janjua

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Service quality perceptions and patients' satisfaction: A comparative case study of a public and a private sector hospital in Pakistan

Journal article

Open access

Peer reviewed

Service quality perceptions and patients' satisfaction: A comparative case study of a public and a private sector hospital in Pakistan

Kanwal Nasim and Saquib Yusaf Janjua

International Journal for Quality Research, Vol.8(3), pp.447-460

2014

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Abstract

Engineering

Engineering, Industrial

Science & Technology

Technology

Management of hospitals should take initiatives to improve the overall service quality of patient care. Regular feed-back from patients should be taken and rules should be made considering the expectations and requirements of patients. This study attempts to examine the satisfaction of patients from service quality they received from hospitals. Moreover, satisfaction is measured in both public and private hospital.

Details

Title: Service quality perceptions and patients' satisfaction: A comparative case study of a public and a private sector hospital in Pakistan
Authors/Creators: Kanwal Nasim - COMSATS Inst Informat Technol, Islamabad, Pakistan
Saquib Yusaf Janjua - COMSATS Inst Informat Technol, Islamabad, Pakistan
Publication Details: International Journal for Quality Research, Vol.8(3), pp.447-460
Publisher: University of Montenengro, Center Quality.
Identifiers: 991005763933507891
Murdoch Affiliation: College of Business
Language: English
Resource Type: Journal article

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