Journal article
Technological opportunities for procedural justice in welfare administration: A review of available apps
Critical Social Policy, Vol.40(4), pp.627-648
2020
Abstract
Welfare agencies are increasingly turning to technology to facilitate information-sharing and communication with users. However, while the administrative, governmental and material effects of technological advances have been examined, research has yet to explore how welfare users could make use of technology for their benefit. In this article, we examine the extent to which available technologies allow Australian separated mothers to assemble and provide data to government agencies in order to pursue procedural, and therefore substantive, justice in child support and welfare contexts. We find that no currently available apps provide separated mothers with technological affordances suited to this purpose. As a result, we find that existing child support and welfare data practices reinforce the social hierarchies that exist post-separation, whereby low-income single mothers are financially and socially disadvantaged, while welfare administrators and non-compliant ex-partners accrue savings and discretionary benefits as a result of existing bureaucratic data gaps and omissions.
Details
- Title
- Technological opportunities for procedural justice in welfare administration: A review of available apps
- Authors/Creators
- K. Cook (Author/Creator) - Swinburne University of TechnologyL. Given (Author/Creator) - Swinburne University of TechnologyG. Keam (Author/Creator) - Swinburne University of TechnologyL. Young (Author/Creator) - Murdoch University
- Publication Details
- Critical Social Policy, Vol.40(4), pp.627-648
- Publisher
- SAGE Publications
- Identifiers
- 991005542686807891
- Copyright
- © 2019 by Critical Social Policy Ltd
- Murdoch Affiliation
- School of Law and Criminology
- Language
- English
- Resource Type
- Journal article
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- 6 Social Sciences
- 6.178 Gender & Sexuality Studies
- 6.178.516 Family Fertility Dynamics
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- Social Sciences, Interdisciplinary
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