The evaluation of nurse navigators in chronic and complex care

C. Harvey; J. Palmer; D. Hegney; E. Willis; A. Baldwin; C. Rees; B. Heritage; S. Thompson; R. Forrest; C. O’Donnell; R. Marshall; S. McLellan; J. Sibley; J. Judd; B. Ferguson; A. Bamford‐Wade; D. Brain

doi:10.1111/jan.14041

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The evaluation of nurse navigators in chronic and complex care

Journal article

Peer reviewed

The evaluation of nurse navigators in chronic and complex care

C. Harvey, J. Palmer, D. Hegney, E. Willis, A. Baldwin, C. Rees, B. Heritage, S. Thompson, R. Forrest, C. O’Donnell, …

Journal of Advanced Nursing, Vol.75(8), pp.1792-1804

2019

DOI: https://doi.org/10.1111/jan.14041

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Abstract

Aim With increasing age and chronicity in populations, the need to reduce the costs of care while enhancing quality and hospital avoidance, is important. Nurse‐led co‐ordination is one such model of care that supports this approach. The aim of this research was to assess the impact that newly appointed Navigators have on service provision; social and economic impact; nurses’ professional quality of life and compassion fatigue; and analysis of the change that has occurred to models of care and service delivery. Design A concurrent mixed‐method approach was selected to address the research aims. Methods The research project was funded in July 2018 and will conclude in December 2020. Several cohorts will be studied including; patients assigned to a navigator, patients not assigned to a navigator, family members of patients assigned a navigator; and a sample sized estimated at 140 navigators. Discussion This study provides a comprehensive international longitudinal and mixed method framework for evaluating the impact of nurse navigators on quality of care outcomes for patients with chronic conditions.

Details

Title: The evaluation of nurse navigators in chronic and complex care
Authors/Creators: C. Harvey (Author/Creator) - Central Queensland University
J. Palmer (Author/Creator) - Hawke's Bay Hospital
D. Hegney (Author/Creator) - Central Queensland University
E. Willis (Author/Creator) - Flinders University
A. Baldwin (Author/Creator) - Central Queensland University
C. Rees (Author/Creator) - Curtin University
B. Heritage (Author/Creator)
S. Thompson (Author/Creator) - Eastern Institute of Technology
R. Forrest (Author/Creator) - Eastern Institute of Technology
C. O’Donnell (Author/Creator) - Queensland Health
R. Marshall (Author/Creator) - Eastern Institute of Technology
S. McLellan (Author/Creator) - Central Queensland University
J. Sibley (Author/Creator) - Eastern Institute of Technology
J. Judd (Author/Creator) - Central Queensland University
B. Ferguson (Author/Creator) - Central Queensland University
A. Bamford‐Wade (Author/Creator) - Gold Coast Hospital
D. Brain (Author/Creator) - Queensland University of Technology
Publication Details: Journal of Advanced Nursing, Vol.75(8), pp.1792-1804
Publisher: Blackwell Publishing Inc
Identifiers: 991005544116907891
Copyright: © 2019 John Wiley & Sons Ltd
Murdoch Affiliation: School of Psychology and Exercise Science
Language: English
Resource Type: Journal article

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Collaboration types: Domestic collaboration; International collaboration
Citation topics: 1 Clinical & Life Sciences; 1.14 Nursing; 1.14.1189 Primary Care Models
Web Of Science research areas: Nursing
ESI research areas: Clinical Medicine