Logo image
Back
Value co-destruction: A typology of resource misintegration manifestations
Journal article   Peer reviewed

Value co-destruction: A typology of resource misintegration manifestations

G. Laud, L. Bove, C. Ranaweera, W.W.C. Leo, J. Sweeney and S. Smith
Journal of Services Marketing, Vol.33(7), pp.866-889
2019
DOI: https://doi.org/10.1108/JSM-01-2019-0022
url
Link to Published Version *Subscription may be requiredView

Abstract

Purpose Actors who participate in co-created service experiences typically assume that they will experience improved well-being. However, a growing body of literature demonstrates that the reverse is also likely to be true, with one or more actors experiencing value co-destruction (VCD), rather than value co-creation, in the service system. Building on the notion of resource misintegration as a trigger of the VCD process, this paper offers a typology of resource misintegration manifestations and to present a dynamic conceptualization of the VCD process. Design/methodology/approach A systematic, iterative VCD literature review was conducted with a priori aims to uncover the manifestations of resource misintegration and illustrate its connection to VCD for an actor or actors. Findings Ten distinct manifestations of resource misintegration are identified that provide evidence or an early warning sign of the potential for negative well-being for one or more actors in the service system. Furthermore, a dynamic framework illustrates how an affected actor uses proactive and reactive coping and support resources to prevent VCD or restore well-being. Originality/value The study presents a typology of manifestations of resource misintegration that signal or warn of the potential for VCD, thus providing an opportunity to prevent or curtail the VCD process.

Details

Metrics

116 Record Views
92 Times Cited - Web of Science

InCites Highlights

These are selected metrics from InCites Benchmarking & Analytics tool, related to this output

Collaboration types
Domestic collaboration
International collaboration
Citation topics
6 Social Sciences
6.3 Management
6.3.65 Consumer Behavior
Web Of Science research areas
Business
ESI research areas
Economics & Business
Logo image