Natalie Callan

Representatives from Murdoch University’s First Year Advisor (FYA) network and information technology (IT) staff have customised the software RightNow to suit the purpose of data capture of interactions between FYAs and first year students, creating a new horizon in technology use for student support. With some expected outcomes yet to be examined, the interim impacts include streamlined distribution and storage of FYA activity data, standardisation and portability of data, effective job sharing and workload distribution, creation of a knowledge bank for successive FYAs, and effortless interconnectivity with administrative services. We present the process of development and modification that continues to help achieve these goals and initiate a discussion on further improving the system to address the challenges that first year students may face. Audience members are encouraged to bring their smart devices to interact with this session.